ACW
The Cognitive Friction Layer: Harvard Insights (2025-2026)
🟢 Systemic Work Expansion & Drag * Functional scope inflation. Deploying AI does not compress workloads; it induces demand. Operators absorb wider task vectors, expanded operational responsibilities, and longer runtime hours as the marginal cost of text generation drops to zero. * Asymmetric cleanup pipelines. Upstream AI output systematically creates downstream human friction.